General Conditions of Sale


The terms of these general conditions of sale, initiated by a letter and duly highlighted throughout the text, have the meaning given to them by Article 13(2) below with the inscription "Definitions".

These general conditions of sale are applicable to all products sold by the Company in the internet site ( and delivered all over the world.

The Customer undertakes to accept without reservation, these general conditions of sale at the time in which you select the same, via an electronic click, prior to the implementation of the Order.

The acceptance without reservation of these general conditions of sale, as well as the confirmation of order, imply the conclusion of a contract between the company and the customer for the supply of products within the national territory and internationally. Any other general conditions of sale shall be inapplicable.

The contract may only be amended by agreement of the society, reduced to writing or by electronic mail.

The information contained in the advertisements, brochures, or in any other written documents provided directly by agents or employees of the Company and/or transmitted or communicated through any medium, particularly via the internet, constitute an invitation to begin negotiations, not having a contract value.

1. Pre-contractual information

The customer is informed that all products available for sale on the website are products used in accordance with European legislation in force and the rules applicable in Europe.

Only and are only sold second-hand products by society on the Internet.

The access to these general conditions of sale, the Customer acknowledges that:

Has full decision-making power or have the permission of the person empowered for this purpose, enjoying as well the necessary exercise capacity to enter into a contract with the Company;

Took note of the information contained in these general conditions of sale and information relating to the essential characteristics of the products ordered; such information is included in the technical sheets for the products shown on the Website; to this end, the Company clarifies that the photographs of the products available for sale on the Internet site of reproduce the original products as closely as possible, but difficult to ensure a perfect similarity to products marketed; the photos are only available in the internet site by way of example, and the product contain minor defects or marks resulting from its previous use or handling and transport, and in large part are second-hand products; the photographs that illustrate the products not Enter in the field of contract and does not supersede any commitment on the part of society.

If the customer considers that it has the necessary expertise to choose the product(s)(s) most suited(s) to your situation, you can use the advice given by any person or entity of their choice.

In any case, the customer has the opportunity to contact the company by e-mail and/or by telephone to obtain additional information about the products presented on the Website.

2. Order

2.1 Implementation of the Order

The customer can only take your order via the web site, e- mail or telephone.

All orders placed by telephone shall be the sole responsibility of the customer, so that in the event of an exchange of the same responsibility to carry out the shipment will always be of the client.

The company guarantees the customer the reliability of the Order made through the Website.

The company warns the customer to the fact that, in the event the order be carried out on the website, the information you entered the wrong way or incomplete (in particular the address of the recipient) are likely to lead to errors in the execution of the order (particularly in its delivery) which can in no way be attributed to society.

The customer should check with accuracy the Product(s) ordered(s), the quantities ordered, as well as the place of delivery of your order.

2.2 Confirmation of Order

In the case of the society accept the order, it notifies its acceptance by sending an Order Confirmation, which is sent to the email address of the client.

The Company reserves the right to refuse any orders from the customer for a legitimate reason, in accordance with the legislation in force.

2.3 Cancellation of Order

2.3.1 Cancellation of order by Society

An order can be canceled by the Company in the following situations:

- availability of the product(s) ordered(s) and/or impossibility of providing the service(s) for which it was issued a specific order;

- lack of payment of the price of the order by the Customer within the time limit, as foreseen in article 4.1 below.

-  force majeure (namely: delay unpredictable in deliveries or deliveries faulty of suppliers).

In case of unavailability of the product(s) ordered(s)

Even though the society promotes the appropriate efforts to provide the products referred to in the Order Confirmation, you can confront occasionally with the inability to provide the customer with the products or services ordered (a purely illustrative, may be the fluctuations of stock do not permit to ensure the absolute availability).

In the event of breach of contract by society due to unavailability of the goods or services ordered, he must inform the client of the fact and reimburse you for any amounts paid, within a maximum period of 3 days from the date of knowledge that unavailability.

2.3.2 cancellation of orders by the customer

An order can be canceled by the client in the following situations:

- delay in delivery of the product(s) and/or service(s) ordered by the Customer as indicated in article 5.2 below;

- Damage or lack of conformity the quantity of product(s) delivered(s) to the Customer, as provided for in article 5.5 below;

- lack of conformity in kind of the product(s) delivered(s) to the Customer, claimed under the conditions provided for in article 5.6 below;

- the exercise by the customer of his right of withdrawal, as referred to in article 6.1 below or error by the customer on the product(s) ordered(s) as provided for in section 6.3 below.

2.4 Consequences of cancellation of the order

In cases of cancellation of the order for the reasons set out in Articles 2.3.1 and 2.3.2 above:

- the payments already made by the customer and received by the Company will be reimbursed through the accreditation of the amount paid into the account of customer credit (if the payment has been paid by credit card), by means of bank transfer.

- the refund will be made in accordance with the legal provisions in force in the territory nationally and internationally, i.e. within a maximum of three (3) days, counted from the date of the withdrawal of the order by the customer;

- the costs of return shall be borne by the customer and in accordance with the provisions in article 6 below.

3. Price

3.1 Price Table

The selling price of a product or service is freely determined by society, and may vary at any time.

The Company will make the necessary efforts to reflect, in the shortest possible time, all the fluctuations of prices of products available for sale, updating often the internet site.

In any case, the price charged to the customer is the price in force at the time of ordering, as set out in the Internet site.

The price is fixed on the website in Euros, with fees and taxes excluded, excluding the shipping costs.

The information on the price should be rigorous and transparent, with a breakdown of all fees and taxes included in final price.

The Company shall not be liable for fees and costs relating to services of customs clearance and customs, and the burden of the client.


3.2 Invoices

The total order (T.T.I.), including the shipping charges. Additional referred to in article 3.1 above, shall be indicated on the invoice issued by the Company after the Order Confirmation; the invoice will be made available to the customer on the website, through your personal account.

4. Payment for the Products and/or Services

4.1 Forms of payment

The customer can pay the products in accordance with the procedures set out under the heading "Payment Methods" appearing in the Internet site, or by credit card (VISA, Mastercard), Hipay, bank transfer or counter-reimbursement. The Customer must pay in euros.

The online payment is ensured by RBS WorldPay, specialised body in safe operations online.

For this purpose, the Customer warrants to the company that has the authorisations that may be required to use the form of payment chosen, at the time of registration of the Order.

In the case of the customer paying by bank transfer, the product(s) will be supplied(s) and the service(s) performed(s) after the receipt of such payment.

In the fight against fraud on the Internet, information relating to the customer order may be transmitted to any third party for the purpose of supervision, provided that duly validated for this purpose (a third will be legitimate, merely as an example, a criminal police).

All payments made on the Internet site are evaluated and controlled.

To avoid any delay due to these receipts, the company recommends the Client to indicate, at the time of order, the following data:

- e-mail;

- number of fixed telephone and mobile each address specified.

Depending on the case, may be requested additional information to the customer, or even required for validation of your order.

In the case of not being awarded a particular transaction, the Company reserves the right not to comply with the Order.

5. Delivery of products or services

5.1 Place of delivery

The company delivers the products in any part of the world and the address of delivery indicated in the Order.

The Customer is responsible for the information provided in the Order: in case of an error in the wording of the data of the recipient of the Order, the society will not be responsible for any non-delivery of the product(s).

It will not be accepted no change of address of delivery after payment of the order to the delivery of the product(s) or service(s) ordered(s). The Customer may, however, request the amendment of the address of delivery to the carrier, but this situation is at your own risk. In this case, the Company shall not be liable for any errors of delivery or loss of order by the carrier.

The customer can also choose if you prefer to carry out the removal of the goods at the premises of the Society.

5.2 Delivery Time

The product(s) and/or service(s) is (are) usually delivered(s) and/or run(s) within 2 to 7 days from the date of order (except weekends and holidays) for the whole Community.

All other countries the delivery period can last between 5 to 20 working days, in which case the company be liable for delays in the documentation or  customs proceedings.

The deadline may be considerably longer in areas of difficult access, can be justified in such cases an exceptional extension of the delivery period of the order, and should not, however, be greater than 30 days.

5.3 Partial Delivery

A customer who ordered several products or services you may receive, in the event of unavailability of one or more products on the date of dispatch of the order, only one of the products available on that date.

In this case, the Company will reimburse the customer the price of product and/or service that was not delivered.

5.4 Transfer of risks

The risk associated with the products will be transferred at the time of delivery of the products.

5.5 Receipt of products

The delivery is performed by the carrier and indicated by a document of 24 in paper or electronic form, called "delivery document", signed by the client and/or any other destination indicated by the customer in order.

In the event of damage in transport, breach of the Order of the product(s) and/or service(s) delivered(s), or error by the customer in order, brought to the prior knowledge of society under the conditions provided for in article 6.3 below, the recipient must indicate very clearly their reservations at the time of receipt, directly at the "delivery document".

In this sense, the customer must provide the content, the conformity and the condition of the Product(s) at the time of delivery.

Such confirmation shall be deemed to be performed when the customer, or a person authorised by the owner, signs the "delivery document" presented by the carrier.

If you have entered reservations, the Customer must refuse the delivery and require the carrier to an immediate resumption of the product(s), having first checked that the conditions for returning the Product(s) provided for in Article 6.4 (c).

In the absence of reserves in the "delivery document", would not be allowed any claims by the company for lack of conformity or defect outside of the Product(s) delivered(s).

You will only be able to lodge a complaint later for defects in kind of the Product(s) delivered(s), held in accordance with the conditions laid down in article 5.6 below, or, the title of legal guarantees, the hidden habits indicated in Article 8(2) below.

In the case of the anomalies are indeed confirmed by society, the customer order will be canceled, with the consequences set out in Article 2.4 above, provided that no cost to return will be due by the Customer taking into account the immediate resumption of the Product(s) by the carrier.

The Customer shall provide a new order in case you want to a new delivery.

5.6 Complaint

In the case of products delivered submit a discrepancy, in kind, with the ordered products (wrong reference), the client who had reservations at the "delivery document" shall, under penalty of nullity, send your complaint to the company by email or by telephone, within the maximum period of five (5) days after the date of delivery, indicating:

- the number of the order;

- (s) reference(s) and quantity of the product(s) ordered(s);

- (s) reference(s) of the Product(s) received(s);

- the exact reason of complaint.

Being a discrepancy in kind actually confirmed by society, the customer order will be canceled, with the consequences set out in Articles 2.4 and 6.2 below.

The Customer shall provide a new order if you wish to receive a new delivery.

5.7 Second Invoice Path

All orders are accompanied by the respective invoice.

After the merchandise has been delivered, the customer must verify if the invoice it is accompanied by it.

In case it is not accompanied by loss or loss during the transportation, the customer has 5 working days to request a second invoice path from our services.

6. The Customer is entitled to return Products

6.1 Right of withdrawal

In accordance with Portuguese and European law, if you are a non-professional Consumer and are not satisfied with any of the Products or Services purchased, you may return the Product (s) or cancel the order (s) By contacting the Company by e-mail or by telephone within 14 days after the date of delivery of the Product (s) (the date on which the delivery document is signed).

With the exception of respect for a period of 14 (fourteen) days referred to above, the refund of Customer will be made within 14 (fourteen) days from the date on which the revocation of the order was notified by the consumer society.

The costs of returning and sending (transport) will be borne by the customer

In any case, the refund of the price of the product(s) ordered(s), delivered(s) to the Customer and subsequently returned(s) for the latter to society will only be carried out to the extent that the returned product(s)(s) has/have been inspected(s) and considered(s) complete(s) and in good condition by Society (not used(s) and without any trace of fitting).

Will not be accepted any reimbursement claims, or request for refund on purchased products to the society in which they have been tampered with or removed the seals of protection.


6.2 Return of products attributable to the breach of delivery in kind of the same

In the event of breach of delivery in kind of the Product(s) and/or service(s) ordered(s), the client, who sent his complaint the society under the conditions provided for in Article 5.6 above, you may return the same(s) to society after receiving authorization to that effect under the conditions provided for in article 5.6.

6.3 Return of products in case of an error in Customer Order

In the case of error at the time of your Order (reference, allocation, brand, quantity, address), the Customer must contact the company by e-mail, not later than the time following receipt of order confirmation, to request the immediate cancellation of your order. The cancellation of the order will, eventually, the consequences set out in Article 2.4 above, getting already stipulated that:

1In the case of the dispatch of the Product(s) ordered(s) have already been prepared or the Service(s) performed(s) at the time of receipt by the company of the cancellation request from the client, the same may only refuse delivery of the Product(s) or service(s) ordered by requesting the carrier with the prompt return of order and indicating in the "delivery document", without signing the same, the words 'REFUSED'.

2In any case, the refund of the price of the product(s) ordered(s), delivered(s) and then returned(s) will only be carried out to the extent that the returned product(s)(s) has/have been inspected(s) and considered(s) complete(s) and in good condition by Society (not used(s) and without any trace of fitting).

Product means the product itself and also its packaging. The package may not be torn, stained or contain inscriptions, as well as all the seals must be intact and in its original form.

In the case of the article be returned incomplete or damaged, the AIRBAGSZENTRUM Ltd reserves the right to make a cancellation of the reimbursement paid by the customer.

The non-reimbursement will be explained and justified by e-mail to the customer.

The customer must make a new order if you wish to receive a new delivery.

6.4 Conditions for return of Products

For society to accept the returned product(s)(s), the customer shall follow the following procedure:

1- Contact The AIRBAGSZENTRUM by e-mail via your account or by phone in order to be issued a return authorization and a good for transport.

2- Replace the product in its original packaging complete and without damage.

3- Place the original packaging and authorization to return (after printing the same) in protective packaging.

4- Contact the carrier to request the removal of the Order.

5- Deliver to courier the order accompanied by the good service.

6- You can also be delivered directly on the premises of the Society.

Respect for this procedure will ensure that the Product(s) arrive at the correct destination and in good condition within the shortest possible time possible. If the customer does not comply with this procedure, it is possible that the returned product(s)(s) is not(m) accepted by society.

The Company reserves the right to reject any product that is not returned in accordance with the conditions above described.

Will not be accepted any reimbursement claims, or request for refund on purchased products to the society in which they have been tampered with or removed the seals of protection.


7. Security

7.1 General Information

The products presented by society are in accordance with national and European legislation in force.

The Products sold by the Company may only be mounted on vehicles or systems recommended by the manufacturer or manufacturer of the equipment, for a person with the necessary technical competencies and under their sole responsibility. The Company will not in any way responsible for the consequences of an incorrect fitting or misuse of a product on a particular vehicle.

The Company may in no case be responsible for schedules and/or encodings that are necessary to carry out after the assembly of products sold.

Although the product sold for used parts, yet still maintain the same original specifications of the manufacturer and the same quality standards as a new part, being the client responsible for its installation/encoding.

To ask any question with respect to warranties is required to send e-mail to  to expose the condition for which you are requesting warranty, having a response within 24 hours.

7.2 Security of the seller and/or the manufacturer for selling defective products

The defective products guaranteed by the seller and the manufacturer, as the case may be, which is usually of three years (36 months).


However, in order to exercise the rights mentioned above, the consumer must report to the seller or the manufacturer the lack of conformity of the movable within two months (fulfilling this term, then you can benefit from the warranty period).

In the event of a defect in a product during the warranty period, returns and/or repairs will be guaranteed by the seller or the manufacturer, as the case may be.

In the event of return or warranty claim, the costs of return of the product, are the sole responsibility of the customer, and never in any case of society.

7.3 Security of vices

In the case of the product purchased by the customer be defective, Customer may elect, in this order, demand of society: 1st - the repair of the Product ; 2º - the substitution 3- never can request the return of the amount paid.

The CUSTOMER declares that the product delivered by society is affected by an addiction must prove the existence of the same.

So, it must be requested by the client an expertise to the product from an expert appointed for the purpose in the direction of the same make the addiction. In the case of the report confirm that there is indeed an addiction, the respective proof must be sent to the "Customer Service" of society as quickly as possible.

In the absence of special regulation, applies to this matter the sale of defective things provided for in the Civil Code, properly in conjunction with the Consumer Protection Law.

7.4 Exclusions of Warranties

The warranties do not cover:

The replacement of consumables;

The abnormal use or the non-conforming products;

The defects derived from a non-conforming use of the product, bearing in mind its purpose;

Other defects derived from any external cause.

Will not be accepted any warranty claims, about the products that you have purchased the society in which they have been tampered with or removed the stamps of the product warranty.


8. Responsibility

8.1 If the customer is a consumer not professional

Nothing in these general conditions may limit or exclude the liability of the Company for breach of any of its legal obligations of public order.

8.2 If the customer is a Consumer Training

1- The present general conditions describe the set of obligations and responsibilities of society in relation to the supply of products and the provision of services;

2- The only obligations and guarantees of society are those expressly set out in these general conditions, excluding any other warranties and/or obligations;

3- Any warranty and/or obligation with respect to products or services that could be provided by the society by virtue of a legal provision (including any implied obligation in respect of the quality, fitness for a particular purpose, careful and reasonable ability to have) is by this expressly excluded. In particular, the Society will not be responsible if the products do not meet the needs of the customer.

8.3 The Company shall not be liable in case of loss of income, loss of profits, loss of contracts, immobilization of the vehicle or data loss as well as for any other damage indirectly or arising, even if it was caused with his guilt (including negligence).

The total liability of society is limited, whatever its merits, the amount paid by Customer for the Product(s) and/or service(s) in question.

9. Force majeure

Are especially considered cases of force majeure, the following cases: wars, lock out, riots, strikes, a coup d'état, natural disasters, and in general the cases recognized by the law of the Portuguese courts in accordance with the characteristics of unpredictable, irresistible and pool.

The Company shall not be liable for failure to comply with any of its contractual obligations to the extent that it is due to an event of force majeure and that this situation was not reasonably foreseeable or avoidable or ultrapassável.

10. Applicable law and Jurisdiction

The present general conditions of sale and any dispute concerning the interpretation or application of these General Conditions of Sale and Delivery is applicable the Portuguese law and the courts in Portuguese.

11. General Provisions

11.1 All of the stipulations of these general conditions constitute the entire agreement between the company and the customer (below the " Agreement ") with respect to its subject matter, and supersedes and cancels all statements, negotiations, compromises, oral or written communications, acceptances, agreements and conventions in advance between the Parties concerning the provisions which this Agreement is applicable or that provides.

11.2 The fact for any of the Parties, in one or more situations of not avail of one or several provisions of the Contract, does not imply in any way the renunciation by that Party to avail themselves of the same in the future.

11.3 In the event of any of the provisions of the contract be contrary to law or any applicable rules, the same shall be removed, without that call into question the validity of the other provisions of the contract.

11.4 Any amendment to the contract must be made in writing, by mutual agreement between the Parties.

11.5 If in case the customer chose to collect any part in our local store that he has left for repair, replacement, budgeting, etc..., since the date the Company reports the customer part is ready to collect, that part shall be collected within 5 working days after the warning of the available product (at the end of the term, the customer will a pay a storage fee of 2.5€/day+taxes), under article 1318 of civil code, after a period of 5 days, if the product hasn't been collected or been requested to be shipped, it will be considered abandoned and their property will revert to the Company or will be sent for recycling.

12. Data protection

To take your order, the customer authorises the Company to archive, treat and use the data received in order for the preparation of the same. Some of this information may be transmitted to companies that are involved in the delivery of products. In addition, when the customer uses a funding to pay for the ordered products, some of the information you provided will be forwarded to the companies responsible for such funding.

The Company reserves the right to send unsolicited advertising to clients with whom there is concluded before one or more transactions, since they have been given previously and expressly the possibility to refuse to grant such publicity, on the occasion of the transaction and if this does not involve customers an additional expenditure at the cost of the telecommunications service.

13. Definitions

" Society " means the company Airbags-Zentrum, Lda, with the NIPC 508263069 based on Street 10, paragraph 356, Industrial Zone of Rio Meão, 4520-475 Rio Meão;

" Order " means the electronic formula of order in the Internet site performed by Customer in accordance with the provisions in these general conditions;

" Customer " means a consumer training or not professional who purchase products and/or services to society;

" Order Confirmation" means the order acknowledgment that society gives to notify Customer of the acceptance of your order;

" Consumer not professional " means a Customer who purchase products and/or services for other needs, not on their professional activity;

" Agreement " means the entire contractual constituted by these general conditions and the Order Confirmation;

'Invoice ' means the invoice issued by the Company for the purposes of payment of the price of the Products and/or Services;

" working day" means any day which is not Saturday, Sunday or a public holiday in Portugal;

" Order number" means the number of orders issued by the Company to the customer;

" Part(s)" means the customer and/or society;

"price " means the price of the product(s) and/or service(s) purchased by Customer from the Company, as defined in Article 3(2) of these general conditions of sale;

" Products " means the products offered on the website that the company undertakes to deliver in accordance with these terms and conditions, which may in particular include services;

" Site or the Internet Site " means our website, available in , designed to receive orders from consumers around the world.

'carrier ' means any carrier responsible for delivery of the Product(s) ordered(s).

14. Contacts

Site :

Address of the Society in Portugal : Airbags-Zentrum, Lda, Rua 10, Nº 356, zona Industrial de Rio Meão, 4520-475 Rio Meão;

Direct Phone Line : +351 256 104 840