INDEX:
I - TERMS AND CONDITIONS OF USE AND SALE
Clause 1: Identification and Contacts
Clause 2: Purpose and Scope of Application
Clause 3: Consent and Online Registration
Clause 4: Online
Clause 5: Liability and Complaints
Clause 6: Intellectual Property
Clause 7: Processing of Personal Data
Clause 8: Website Security and Cookies Policy
Clause 9: Law and Competent Jurisdiction
II - GENERAL TERMS AND CONDITIONS OF SALE
Clause 10: Products and/or Services
Clause 11: Warranty – General Provisions
Clause 12: Warranties – Exclusions
Clause 13: Price of Products and/or Services
Clause 14: Shipping and/or Delivery Prices
Clause 15: Shipping and Receipt of Orders
Clause 16: Payment
Clause 17: Right of Withdrawal
I - TERMS AND CONDITIONS OF USE AND SALE
Clause 1.
(Identification and Contacts)
1. AIRBAGSZENTRUM - SOCIEDADE UNIPESSOAL, LDA, legal entity no. 508263069, with registered office at R. 10, Zona Industrial de Rio Meão, no. 356, 452-475 RIO MEÃO, hereinafter referred to as “Zentrum”, is the legitimate holder of the domain www.airbagszentrum.com (hereinafter, “website”), which may not be associated with any content other than that appearing on the internet page (webpage), accessible through that domain and made available by Zentrum or by anyone duly authorised by it.
2. The website is intended for the advertising and sale of the goods and services made available therein by Zentrum.
3. All communications addressed to Zentrum and made under this agreement must be made in writing and sent by registered mail to its registered office address and/or to the email address: geral@zentrum-group.com.
4. Without prejudice to the previous point, Zentrum has the telephone contact +351 256 104 840, available on business days between 9:00 a.m. and 12:30 p.m. and between 2:00 p.m. and 6:00 p.m.
5. Zentrum does not have a physical store, so any request for a visit for the purpose of a meeting or dealing with any other matter must be scheduled in advance through the contact methods referred to in this clause and disclosed on the website.
Clause 2.
(Purpose and Scope of Application)
1. The goods and/or services made available by Zentrum are aimed at professional use in the automotive sector, for primarily commercial use, without prejudice to being contracted for exclusively private purposes and, therefore, by consumers.
2. For the purposes of interpreting this agreement:
a) “Use of the website” includes any operation and/or transaction, commercial or otherwise, carried out on the website concerning the content accessible therein, whether for a previously determined purpose or not – including, but not limited to, the purchase of any product and/or service, the download of videos, images, or other content available on the website and protected by copyright or industrial property rights.
b) “User of the website” or simply “user” means anyone who uses it with or without the intention of obtaining the products and/or services made available therein by Zentrum, under the terms defined for use of the website and in accordance with the established privacy and cookies policies.
c) “Customer” means any natural or legal person who purchases products from Zentrum, through in-person sales or through the respective website.
d) “Registered customer” means the “user of the website”, whether a legal or natural person, after the actual purchase of the product and/or service made available and once registration on the website as such has been granted; remaining in the position of “potential registered customer” when, although duly registered, they have not yet made a purchase.
e) “Consumer” means the natural person to whom goods are supplied, services are provided or any rights are transferred, by a person who professionally carries out an economic activity aimed at obtaining benefits and who acts for purposes that do not fall within the scope of their commercial, industrial, craft or professional activity.
f) “Company” means all other customers, whether natural or legal persons, who are not covered by the concept of “Consumer”, as referred to in the previous subparagraph;
g) “Producer” means the manufacturer of a consumer good, the importer of the consumer good into the European Union, or any other person who presents themselves as producer by indicating their name, trademark or other identifying sign on the product.
h) “Repair” means, in the event of lack of conformity of the good, restoring the consumer good to conformity with the contract.
i) “Order number” means the internal reference issued by Zentrum for each of the products it makes available, functioning as a unique identifier for the purposes of stock management and control.
j) “Business day” means any day of the week that is not a Saturday, Sunday or public holiday in Portugal.
These definitions do not invalidate any others contained in these “Terms and Conditions of Sale” which, for the sake of consistency, are provided at the appropriate point.
3. If any clause of these terms is declared null or annulled due to violation of any mandatory rule by a Portuguese court or other competent authority, and if it cannot be interpreted in accordance with the law, that clause shall be deemed unwritten, and the gap shall be filled in accordance with the law.
4. Zentrum reserves the right to amend these “Terms and Conditions of Use and Sale” and “General Terms and Conditions of Sale” without prior notice, and therefore advises regular consultation thereof.
Clause 3.
(Consent and Online Registration)
1. Proper use of the website depends on the clauses of this agreement being expressly, irrefutably and unconditionally accepted by its user, registered customer or potential registered customer, who declares that they are aware of its terms, including but not limited to the processing of their personal data provided at the time of registration.
2. In order to ensure that the user of the website and potential registered customer gives their consent as defined in the previous point freely and voluntarily, Zentrum has created a click-validation box associated with the clauses of this agreement, without which no customer registration may be granted and no purchase may be made.
3. For the purposes of the immediately preceding point, and notwithstanding the ability to withdraw consent under the best terms explained in due course in this agreement without causing any prejudice, in addition to the aforementioned click-validation box, the conduct of the user, customer or potential registered customer reflected in the purchase is sufficient to indicate their clear willingness to contract with Zentrum in accordance with this agreement, the content of which they declared to know by reading this information accessible through the website they use.
4. Without prejudice to points 2 and 3 of this Clause, proper use of the website depends on the user being over 18 years old and having a valid email address.
5. For the purposes of “registration” under this agreement, the user must provide certain personal data and, once registered, will have access to that same data, being able to amend and delete it through the access credentials defined by them, under the terms further addressed in Clause 7 of this agreement (“Processing of Personal Data”).
6. The registration referred to in the previous points of this Clause is intended for the proper performance of the contract and is a condition without which Zentrum is not bound by this agreement, the parties hereby recognising the importance of such condition. Furthermore, the provision of incorrect data by the user is equivalent to lack of registration.
7. Registration is what qualifies the user of the website as a potential registered customer, insofar as registration enables them to contract the goods and/or services supplied by Zentrum.
8. During the purchase process, registration may not yet have been completed, which does not prevent the customer from continuing the purchase process and using the “shopping cart” already created, registering at the time of completing the order.
9. Once registered, the customer may also access their order in their reserved area, for the purpose of monitoring it, namely for the management of their personal data and order history control.
10. Registration also allows the customer to apply for any offers and other promotions or special benefits, the terms of which will be communicated and presented to them in due course by Zentrum, whenever it deems appropriate and to the extent it considers convenient, with such content forming part of this agreement.
Clause 4.
(Online Contracting)
1. The user of the website may consult it free of any charges and fees, provided they are in full agreement with this agreement, without this implying, in particular, the need to register as a customer and contract with Zentrum.
2. After registration, which presupposes prior acceptance of the clauses of this agreement as explained, the user may, namely, order the goods and/or services made available by Zentrum, choose the available payment methods to pay for the order, choose among the order shipping options, choose the shipping method, access their purchase history, and check the status of their order.
3. After the user or potential registered customer indicates that they intend to order a good and/or service made available by Zentrum, namely through registration and selection of the electronic “buy” option, they will receive a communication acknowledging receipt of their order at the email address provided at the time of registration.
4. At no time shall the communication to the customer acknowledging receipt of the order by Zentrum be equivalent to the conclusion/completion of the contract, which shall only be considered concluded once Zentrum receives payment for the order and issues confirmation of payment and order.
5. For the purposes of the immediately preceding point, the “communication” shall include the order number, which must be used by the customer in any communication with Zentrum relating to that order, as well as all data provided by the customer at the time of registration, and the customer must check and request correction if necessary, failing which Zentrum shall not be responsible for any damages resulting from uncorrected errors.
6. At the time of placing the order, the customer must verify the registration details and respective billing data, correcting any errors — in particular, but not exclusively, the customer will be able to modify the quantity of products they intend to purchase, adding or removing one or more products from their order — failing which Zentrum shall not be responsible for any damages resulting from such uncorrected errors.
7. Without prejudice to the immediately preceding points of this Clause, Zentrum will not accept any change to the order shipping address after confirmation thereof. The customer may request such change from the subcontracted carrier, but such change shall be carried out under their responsibility, at their expense and risk, and Zentrum may not be held liable under any circumstances.
8. Zentrum will refuse any order that appears to have been placed in bad faith, in complete disregard of this agreement, in violation of a legal provision in force, or on any other grounds it considers legitimate, if detected, and at the time it is detected.
Clause 5.
(Liability and Complaints)
1. Without prejudice to any liability of the producer, Zentrum does not guarantee and shall not be liable for any loss of any kind resulting from the use of the products and/or services made available by it on the website in violation of this agreement, from incorrect installation by the customer or by third parties, even if in accordance with the standards defined by the brand or manufacturer, as well as any other losses resulting from the frustration of profit, business or similar expectations, or from litigation arising with any third parties who contract with the customer.
2. The position hereby taken by Zentrum does not prevent it from recognising, reinforcing and advising the user and potential customer regarding the care that must be taken when handling the products and/or services made available by it, which shall at no time constitute a warranty or assumption of liability by Zentrum, especially because the customer declares, by making the purchase, that they have the competence and/or training for their use and/or installation, thus assuming the related risks.
3. This limitation of Zentrum’s liability is essential to the conclusion of the sale, a condition which the user and potential customer hereby declare to recognise.
4. The provisions of this Clause do not invalidate any breach which, by law or by agreement, grants the other party, under the general terms of law, the right to terminate the contract, without prejudice to the corresponding legal compensation.
5. To the extent permitted by law and by this agreement, the user and/or potential registered customer agrees to release Zentrum from any claims, losses, liabilities, costs, damages and expenses, including, but not limited to, lawyers’ fees arising from the use of the contracted products and/or services, transport costs related to immobilisation of the vehicle, vehicle labour costs, and others, when in violation of this agreement, the law or third-party rights.
6. Any acts or omissions that the user and/or registered customer considers to be in breach of this agreement must be communicated to Zentrum within 30 days after becoming aware of the fact, by email or, if this is not possible, by registered mail with acknowledgement of receipt. For this purpose, they must indicate:
a) Order number;
b) Reference and quantity of the products ordered;
c) Reference of the product received; and,
d) Exact reason for the complaint.
7. Once the complaint communicated by the user and/or customer under the terms of the immediately preceding point has been received, Zentrum undertakes to analyse it and issue an opinion in response within 30 days, which may be extended for an equal period if required by Zentrum.
8. The 30-day period referred to in point 6 of this Clause is reduced to 5 days whenever:
a) The customer is not a consumer;
b) The reason for the complaint is the verification of an “order failure”.
c) The customer has not made reservations regarding such failure in the “delivery document”.
In its responses to the customer’s complaint, whenever it deems appropriate, Zentrum will inform the customer of the possibility of returning the product complained about, indicating the “product return conditions”.
Clause 6.
(Intellectual Property)
1. Both the internet page and the domain “airbagszentrum.com” through which it is accessible are owned by Zentrum and may not, at any time, be used without its authorisation, other than as permitted to the user of the website and potential customer for the proper performance of this agreement.
2. Zentrum is also the holder of all components that may be considered “works” for the purposes of the legislation applicable to the protection of copyright, including but not limited to all texts, graphics, photographs, music, videos and the organisation of the webpage itself.
3. Any patent, trademark, logo, designation of origin or other distinctive trade sign used by Zentrum on the website and, consequently, forming part of its content, is owned by Zentrum as industrial property rights.
4. Without prejudice to their use within the legal limits of use, such as for solely personal and private use, the use of the intellectual property rights referred to in this Clause by users of the website, customers or potential registered customers must be conditional upon the proper performance of this agreement.
5. The provisions of this Clause do not prejudice the existence of intellectual property rights not owned by Zentrum, including but not limited to those relating to goods and services available on the website which, for that very reason, are not its responsibility.
6. The content made available on the website is also protected under the legislation applicable to intellectual property rights, and any use, act of reproduction or mention, in whole or in part, thereof is expressly prohibited and legally punishable when carried out without the prior authorisation of Zentrum or its legitimate holder.
7. Zentrum shall not be liable for any use made of the content of the website in violation of the provisions of this Clause or any other protection granted under the legislation in force and applicable to intellectual property rights.
Clause 7.
(Processing of Personal Data)
1. Zentrum, as the controller responsible for the processing of personal data and/or through any subcontracted entity, undertakes to collect and use the personal data of natural persons made available at the time of their registration in accordance with the legislation in force in the European Union relating to the protection of personal data.
All in accordance with the “Personal Data Protection Statement” made available on our website at: https://airbagszentrum.com/pt/content/11-termos-de-privacidade, which may also be consulted at: https://techniczentrum.com/pt/content/13-termos-de-privacidade.
2. Zentrum guarantees and undertakes, as the controller responsible for the processing of personal data and/or through any subcontracted entity, to apply appropriate technical and organisational measures so that its employees and other professionals protect the personal data provided by the customer or potential registered customer, at the time of registration, order and/or payment, through the website, and to which they have access within the scope of the performance of this agreement, ensuring its transparency, integrity, fairness, confidentiality and security, protection against unauthorised and unlawful processing and against accidental loss, destruction or damage.
3. Zentrum may transfer the data collected under this agreement to a subcontracted entity if this is expressly consented to by the user and/or customer or potential registered customer, if it arises from national legislation, from reasons of public interest, commercial reasons, or other legitimate interests of Zentrum.
4. For the purposes of interpreting this agreement, Zentrum undertakes to collect only the personal data relevant to the proper performance of the contract, limiting its processing to that same purpose, unless another purpose is authorised by the user, customer or potential registered customer, or is communicated to them.
5. The data collected and processed within the scope of this agreement shall be retained for the duration thereof, and may be retained beyond that period if such requirement arises from national legislation, for reasons of public interest, commercial reasons, or other legitimate interests of Zentrum, any subcontracted entity or partner, or if the user, customer or potential registered customer expressly consents to its use for other purposes.
6. Without prejudice to the immediately preceding points, Zentrum may use the information collected for direct marketing purposes, namely the sending of newsletters, and the user of the website, customer or potential registered customer may object to this processing at any time. Any other type of own or third-party commercial promotion requires the express consent of the user and/or customer or potential registered customer.
7. The user of the website, customer or potential registered customer must guarantee the truthfulness, accuracy, correctness and updating of their personal data, the creation of false identities not being permitted, and must also guarantee the confidentiality of their access data in order to prevent its improper use by third parties.
8. The personal data provided under this agreement shall not be disclosed, unless the user and/or customer or potential registered customer is informed thereof, together with information regarding the recipients of such disclosed data.
9. Without prejudice to mandatory legislation applicable to this agreement, the customer or potential registered customer, as the holder of personal data, has the following rights with regard to the personal data collected and processed within the scope of the performance of this agreement:
a) Right to access the data and request information, in writing or otherwise, that they consider necessary regarding the processing and handling thereof, and the payment of a fee may be applied in the case of unfounded or excessive requests;
b) Right to rectification of personal data that is outdated, incorrect or incomplete;
c) Right to object to the use of personal data: (1) for the purpose of safeguarding the legitimate interests of Zentrum or its commercial partners; (2) where it does not serve the purposes for which it was provided; (3) where automated data processing is involved — including for profiling — unless compelling reasons justify and substantiate such processing and prevail over the rights of the holder, such as the exercise or defence of rights in legal proceedings;
d) Right to erasure in cases where (1) the data proves unnecessary for the purposes for which it was collected or processed, (2) consent previously given freely and in an informed manner is withdrawn, or (3) the data has been used unlawfully, unless requirements set out in national legislation arise that require the retention of the data for reasons of public interest, commercial, tax, national security, invoicing or other reasons, without prejudice to the data being deleted at the moment when Zentrum, as the data controller and/or through any subcontracting entity, considers that the data has fulfilled its purpose;
e) Right to restriction of processing under strictly necessary terms, only by those who actually need access and for the period and purposes strictly necessary, as referred to in the previous numbers;
f) Right to data portability to another controller, provided that this is technically possible;
g) Right to lodge complaints with the National Data Protection Commission, in the event of violation of the rights described in this Clause, without prejudice to the right to resort to judicial remedies.
For this purpose, Zentrum may require elements proving the capacity of holder of the personal data whose rights are intended to be exercised, as well as reimbursement of any costs it incurs as a result of requests made by personal data holders.
10. Without prejudice to the previous numbers, in the event of a data breach or improper access to information in the context of data hosting, Zentrum undertakes, as the controller responsible for the processing of personal data and/or through any subcontracted entity, whenever required under applicable legislation, namely when such breach represents a high risk to the rights of the data holders, to provide them with information within a reasonable period, indicating, as precisely as possible, which data was affected, the expected consequences of the breach and the measures adopted to remedy it.
11. The parties, as well as their respective employees and other professionals with whom they have contractual relations, are bound to confidentiality regarding personal data and other information of which they become aware by virtue of their direct involvement in the performance of this agreement, even after the termination of their duties, except where such requirement arises from national legislation, for reasons of public interest, commercial, tax, national security, invoicing or other reasons.
12. The user, customer or potential registered customer may exercise their rights under this Clause, namely by contacting Zentrum through the means referred to in this agreement or through their reserved area on the website.
Clause 8.
(Website Security and Cookies Policy)
1. The website uses cookies or “connection witnesses”, which are small text files stored on the electronic device used — such as a computer or mobile phone — through the internet browser, useful for retaining information about users’ visit to the website — such as preferences or pages visited — across different sessions, for the proper use of the website — such as for purely statistical purposes or even to relate the user’s profile to any products and/or services of interest made available by Zentrum or third parties.
All in accordance with the “Cookies Policy” made available on our website at: https://airbagszentrum.com/pt/content/12-politica-de-cookies and https://techniczentrum.com/pt/content/12-politica-de-cookies.
2. The information collected by connection witnesses may be used by Zentrum, subcontracted entities or third parties, and enables, among other purposes, the personalisation of the services provided and the improvement of the relevance of the information made available, optimising and conditioning the operation and security of the website.
3. The user’s express acceptance is required, under the terms better indicated in the aforementioned “Cookies Policy”, failing which the user will be prevented from continuing to browse the website.
4. The security and privacy settings associated with the connection witnesses referred to in the immediately preceding point are normally pre-programmed, but may be configured through the internet browser, and may in particular be disabled, although such restriction options may imply access restrictions on the website.
5. The user is solely and entirely responsible for ensuring that the electronic device through which they access the website is properly protected against harmful and/or malicious software.
6. In compliance with Clause 7 (“Processing of Personal Data”), Zentrum undertakes to adopt the security mechanisms within its reach, namely to cooperate with the competent supervisory authority or authorities in the matter, to create and/or adopt systems for recording personal data processing activities, to create and/or adopt systems for verifying and identifying risks for data holders, as well as internal organisational solutions capable of doing so, and as many others as are capable of complying with the European legislation in force regarding the protection of personal data.
Clause 9.
(Law and Competent Jurisdiction)
1. It is agreed that all potential disputes arising from the interpretation and performance of this agreement shall be settled under Portuguese law and by the Court of the District of Porto, with express waiver of any other court of any other legal system.
2. Without prejudice to the provisions of the previous points of this Clause, the registered customer considered a consumer under the definition of Clause 2 (“Purpose and Scope of Application”) and under the legislation in force has at their disposal alternative dispute resolution mechanisms, which they may consult, namely, on our internet page at: https://airbagszentrum.com/pt/content/10-arbitragem-de-litigios.
II - GENERAL TERMS AND CONDITIONS OF SALE
Clause 10.
(Products and/or Services)
1. The products and/or services made available by Zentrum under and for the purposes of this agreement are aimed at professionals in the automotive sector and at the trade of products of this nature, and are therefore essential and predominantly technical products intended for professional use.
2. The products and/or services referred to in the immediately preceding point must, due to their technical nature, be handled by persons with the competence and/or training for that purpose, which Zentrum hereby recommends. Furthermore, such products supplied by Zentrum may only be used in vehicles or systems recommended by the builder or manufacturer of the equipment. Zentrum is not liable for any damages resulting from their improper, careless or negligent handling, including in disregard of any of its recommendations, nor for careless and/or non-compliant installation of the item sold.
3. For the purposes of this Clause, by purchasing a product and/or service from Zentrum, the registered customer declares that they have the competence and/or professional training for its handling, and also assumes responsibility for damages that may result from its improper, careless or negligent use, without prejudice to any liability of the producer.
4. The products made available by Zentrum are sold second-hand and may therefore have physical changes, such as in colour, or aesthetic changes, such as small scratches or imperfections, due to normal and natural wear and tear. These changes shall never compromise the safety of persons or goods and shall not constitute grounds for return.
5. Since Zentrum cannot avoid failures in the availability of the products and/or services, namely stock, offered on its website, especially those caused by situations beyond its control, in cases where it cannot ensure delivery of the product purchased within 30 days from the conclusion of the contract, it shall inform and reimburse the customer for the amount spent by them, respecting the payment method used, within a maximum period of 14 days.
Notwithstanding the foregoing, if the customer has ordered several products and/or services and only some of them are unavailable on the date the order is shipped, the customer may receive only those available on that date and shall be reimbursed for the others that are unavailable.
6. The products and/or services are made available, presented and described according to their original characteristics provided by the respective responsible party and/or producer, without prejudice to Zentrum adopting any additional measures it deems appropriate and for safety reasons, namely keeping products sealed where justified for safety and/or hygiene reasons.
7. For the purposes of the immediately preceding point, the visual representation of the products, when available, is merely indicative and normally corresponds to the photographic image thereof, with the purpose of presenting them for sale, without any warranty or commitment by Zentrum regarding the exact correspondence between the image shown on the website and the physical reality of the product; in particular, with regard to its actual dimensions and/or the chromatic aspects of the products and/or their respective packaging. In the event of a discrepancy between the image and the product sheet, the description in the product sheet, created based on the information provided by the respective responsible party and/or producer, shall always prevail.
8. In the event of an obvious error regarding the characteristics of the product and its representation, the user may always return it under Clause 18 (“Right of Withdrawal”).
9. Without prejudice to Clause 13-A (“Warranty - General Provisions”), any function and/or result that the advertising of the products and/or services may suggest to the potential registered customer should be regarded as no more than a mere suggestion, and Zentrum does not, at any time, intend to be bound to such result or to a warranty of that nature.
Clause 11.
(Warranty – General Provisions)
1. With the sale of the products and/or services made available by Zentrum, the Customer has access to a warranty of conformity, suitability and quality, under the proper legal terms, which may be exercised with Zentrum or directly with the producer identified on the product and/or service sold.
To contact Zentrum regarding warranties, the Customer may send an email to: geral@zentrum-group.com.
2. The products sold by Zentrum benefit from a warranty, the period of which begins with the delivery of the good or provision of the service, as applicable in each specific case, under the following terms:
a) 3 (three) years when the product is reconditioned or 18 (eighteen months) when the product is used, if the purchaser is a Consumer;
b) 6 (six) months, if the purchaser is a Company.
The Customer’s rights associated with the legal warranty expire if the report is not made within the aforementioned periods, without prejudice to the following number.
3. Defects must be reported under the following terms:
a) In the case of a sale to a Consumer, the applicable period is the warranty period;
b) In the case of a sale to a Company, the period is 6 (months) days from the date on which the lack of conformity was detected.
If the report is not made under the terms referred to, the exercise of the respective right shall expire.
4. The “lack of conformity”, under the terms referred to in the previous number, must be communicated to Zentrum with identification of the order number and invoice, in writing. It may be sent by letter, with acknowledgement of receipt, to Zentrum’s registered office address or by email to: geral@zentrum-group.com, together with a request for:
a) Repair of the product
b) Replacement of the product;
c) Appropriate price reduction;
d) Termination of the contract.
The right provided for in subparagraph d) is limited to customers who are Consumers, notwithstanding anything resulting from the Law regarding civil liability.
5. For the purposes of this Clause, “lack of conformity” implies the existence of flaws and/or defects in the item sold that make it incompatible with the presentation thereof made under the terms of this agreement, or that prevent its regular and/or normal use and what may reasonably be expected.
6. A customer who is a Company shall bear the costs of returning the product under this Clause.
7. A customer who is a Company, when activating the warranty of the purchased, repaired or rebuilt product, shall be responsible for shipping, as well as the costs inherent to the respective transport.
8. The analysis period for warranties of parts sold and repairs carried out may range from 14 days to 30 working days, except in situations where the nature and complexity of the parts, the seriousness of the lack of conformity and the effort required to complete the repair or replacement justify a longer period.
Clause 12.
(Warranties – Exclusions)
1. A customer who is not a Consumer and who is unable to prove the non-conformity of the product purchased shall not benefit from a warranty under the terms of Clause 13-A (“Warranty – General Provisions”). In order to prove the “lack of conformity”, the customer must request an expert inspection of the product by a reputable entity, bearing the respective costs, without being entitled to reimbursement by Zentrum. The report resulting from the expert inspection must be sent to Zentrum.
2. The legal warranty does not cover situations of fault and/or defect arising from poor installation of the product or from its improper, negligent handling in breach of the provisions of this agreement, specifically Clause 10 (“Products and/or Services”).
3. Zentrum shall not be responsible for programming and/or coding that may be necessary after the assembly of the products sold. Although the products sold are used parts, they retain the producer’s original specifications and the same quality standards, and are sold with coding associated with the original vehicle.
5. The warranty also does not cover:
a) The replacement of consumable products;
b) Any violation of the software of the purchased products;
c) Other defects arising from external causes;
Clause 13.
(Price of Products and/or Services)
1. The sale price of the products and/or services made available corresponds to the price indicated during the purchase process, and is presented without indicating the VAT amount at the rate in force.
2. Zentrum reserves the right to change, correct and/or update the prices of the products it offers without the need to inform the user and/or customer in advance.
3. The price information shall be accurate and transparent, with a breakdown of all fees and taxes included in the final price.
4. The price of transport and/or delivery shall be added to the purchase price of the product and/or service whenever applicable.
5. A value relating to the packaging service may also be added to the purchase price of the product and/or service, where applicable, namely when the nature, size, fragility or specific packaging requirements of the item justify it. This value shall be communicated to the customer in advance before the order is concluded and duly itemised on the respective invoice.
6. Failure by the customer to pay the sale price under the terms of Clause 16 (“Payment”) shall constitute grounds for cancellation of the order by Zentrum.
7. In the event of in-store collection of any part that the customer has left for repair, replacement, quotation or any other service provided by Zentrum, Zentrum shall inform the customer that the part is ready for collection, and it must be collected within 5 days, excluding Sundays and public holidays, after notice that the product is available. After this period, a storage fee of 2.5 euros/day + VAT shall be charged, and the customer’s part shall be considered abandoned after 10 days, excluding Sundays and public holidays, from the date of the notice for collection, becoming the property of Zentrum.
8. The customer may agree to order the product by paying a deposit, the amount of which shall be defined by Zentrum, in cases of reservation or supplier orders. In these situations, the customer shall have 5 working days to collect the product, counted from the date of payment confirmation in cases of reservation, and from the date of notification for material collection in cases of supplier orders.
After this period of 5 working days, Zentrum reserves the right to retain the deposit amount, without the need for prior notice and without prejudice to legal invoicing obligations. Zentrum shall notify the customer by email or telephone.
Clause 14.
(Shipping and/or Delivery Prices)
1. The purchase price of the product and/or service does not include fees, taxes, shipping and/or transport costs, or any packaging costs, unless expressly stated otherwise.
2. If the customer purchases an airbag kit and opts for one with a control unit, Zentrum shall provide a standard control unit for the customer’s vehicle.
If the control unit is not compatible with the customer’s vehicle, the customer must return to Zentrum the control unit supplied together with their original control unit so that it can be repaired.
The customer’s control unit or its repair has an assigned value of €75.00 + VAT, which shall be credited to the customer in cases of control unit return.
In the event of return of the Customer’s unit, duly repaired, for any reason unrelated to the company or dispute, the Customer shall receive the amount paid for the repair and must deliver the unit repaired by Zentrum back to Zentrum.
3. The shipping and/or transport costs of orders placed and to be shipped shall be defined after the order is placed, according to the weight associated with the order and the location of the destination country, in accordance with the terms of the contracted carrier.
4. After conclusion of the contract, Zentrum shall issue an invoice according to the information provided by the user and/or customer or potential customer at the time of registration, which shall be deemed true for this purpose, also sending the invoice by post to the address indicated in the registration, together with the shipment of the order, and making it available to the customer in their reserved area of the website.
5. The customer has 5 working days to request a duplicate invoice from Zentrum in the event of non-receipt, loss or misplacement thereof.
Clause 15.
(Shipping and Receipt of Orders)
1. Zentrum undertakes to fulfil the order without unnecessary delay and, in any case, no later than 30 days from the conclusion of the contract, failing which there shall be deemed to be a delay in delivery of the order that may justify its cancellation by the customer under point 5 of this Clause.
2. Delivery of orders to the address indicated by the user at the time of registration shall be carried out through a carrier contracted for this purpose by Zentrum, whose identification, respective delivery times and other useful and necessary information for the proper performance of the order shall be duly communicated and made available, namely: at the order confirmation stage by the registered customer, in the notice of receipt of the order referred to in Clause 4 (“Online Contracting”) of these provisions and in the reserved area of the customer or potential registered customer.
3. At the time of delivery of the order by the transport service contracted by Zentrum, the customer or any other recipient indicated by them in the order must:
a) Check that the packaging has not been tampered with, damaged and/or otherwise altered;
b) Check that the number of units at the time of delivery corresponds to that indicated on the transport document;
c) Complete the “delivery document” presented by the contracted carrier, indicating any fault in the order under the terms of the following point and signing it with reservation.
4. Upon verification of any “fault in the order” received under the terms of point 3 of this Clause, namely in the event of:
a) “Delay in delivery of the order”;
b) Missing item;
c) Transport damage, lack of conformity of the products ordered; or even,
d) Error in the order,
The customer or any other recipient indicated by them must communicate such reservations to Zentrum on the “delivery document”, refuse delivery and require the subcontracted carrier to return the purchased product.
5. If the registered customer becomes aware of a “fault in the order”, specifically an “error in the order”, before receiving it, they must contact Zentrum within the hour following confirmation of the order requesting its cancellation. Zentrum shall inspect whether the condition of the order has been maintained under the terms of points 6 and 7 of Clause 17 (“Right of Withdrawal”), failing which the customer shall not be reimbursed. The non-reimbursement shall be duly justified to the customer by email.
6. Zentrum shall not be responsible for the payment of expenses of any nature arising in connection with orders refused by the customer or by a person designated by them, or cancelled by the customer before receipt and, consequently, not delivered by the carrier or not received.
7. Zentrum shall not be liable if the goods or part thereof are lost, misplaced, damaged or delayed as a result of circumstances beyond its control or acts or omissions by the customer, the contracted carrier or any other third party; the risk of loss, misplacement, damage or delay of the order shall transfer to the contracted carrier at the moment it is made available to the carrier for that purpose.
8. For the purposes of this Clause, the delivery period of the order corresponds to the sum of the order preparation time and the shipping time.
9. Verification of any “fault in the order” under the terms of this Clause may justify cancellation of the order by the customer, in which case the customer shall be reimbursed for the amounts paid under Clause 16 (“Payment”).
10. The customer may choose to request collection of the purchased product at Zentrum’s premises.
11. Products purchased on the website are delivered anywhere in the world, unless otherwise stated in the product information sheet.
Clause 16.
(Payment)
1. When placing the order, the customer may choose from the payment methods made available, whichever is most convenient:
a) By “advance bank transfer” – where payment is made through an ATM, or through the online system available through the customer’s banking institution, namely homebanking, MBWAY, to IBAN PT50 0033 0000 45341477077 05 (Millennium BCP).
b) By “credit card” – where payment is made by filling in the details relating to the card chosen between Visa and Mastercard, and where the conditions of use thereof, namely debit conditions, are those available from the customer’s credit institution;
c) By “cash on delivery” – at the time the order is received;
d) By “Multibanco” – where payment details, namely “entity”/“reference”/“amount”, shall be generated, and payment must be made within 24 hours through the online system available through the customer’s banking institution, namely homebanking, MBWAY, or through an ATM.
2. In cases where the selected payment method is the one referred to in subparagraph a) of the immediately preceding point — advance bank transfer — the customer must send proof of payment to Zentrum’s email address: geral@zentrum-group.com.
3. In cases where the selected payment method is one of those referred to in subparagraphs b) to d) of point 1 of this Clause, processing and shipment of the order depend on payment confirmation. To avoid undue delays in such payment confirmations, we recommend providing a valid contact, and additional information may be necessary and requested to confirm the order.
4. Online payment is ensured by the WORLDPAY service, which offers the customer the possibility of secure payment in accordance with its own policies at https://www.pt.worldpay.com/
5. Within the scope of combating internet fraud, information relating to the customer’s order may be transmitted to any third party for inspection purposes, provided that such third party is duly legitimised for that purpose, a legitimate third party being, merely by way of example, a criminal police authority.
Clause 17.
(Right of Withdrawal)
1. A customer who is a consumer has the right to withdraw from the agreement, without having to invoke any reason, within a maximum period of 14 days from the date of receipt of the order in accordance with what appears on the “delivery document” provided for in Clause 15 (“Shipping and Receipt of Orders”).
2. The communication of the intention to withdraw from the contract must be made by the customer to Zentrum through an unequivocal statement to that effect, by email to geral@zentrum-group.com or by registered letter with acknowledgement of receipt to Zentrum’s registered office.
3. In the event of withdrawal from the agreement, Zentrum shall reimburse the customer for the amount relating to the price of the product and/or service purchased within 14 days after being informed of such intention, reserving the right to withhold such reimbursement until the returned products have been received or until the registered customer provides proof of their return, which may be requested by Zentrum for this purpose.
4. The customer’s reimbursement shall be made by crediting the amount paid to the customer’s credit account in cases where payment was made by this means, or by bank transfer.
5. The customer must return the goods by delivering them to Zentrum’s registered office, without undue delay and no later than 14 days from the day on which they notify their free withdrawal from the contract. The deadline shall be deemed to have been met if the customer returns the goods before the expiry of the 14-day period. The customer shall bear the direct costs of returning the goods, and the approximate return cost is estimated at 35.00 euros, except in cases where the goods in question cannot be returned by post or where the consumer is located geographically far from Zentrum’s registered office.
6. The provisions of this Clause shall not apply in cases where the customer does not preserve the goods in such a way that they can be returned to Zentrum in the proper conditions of use in which they were sent, with all their components and accessories, without prejudice to the right to inspect and handle the goods with due care.
7. This Clause shall also not apply and, therefore, the registered customer may not freely withdraw from the Contract when, in the case of a sealed product, it has been opened and/or unsealed after delivery.
AIRBAGSZENTRUM VOUCHER CONDITIONS:
1. a) The voucher shall be issued for orders placed exclusively on the website www.techniczentrum.com, with an item value equal to or greater than €250 + VAT, with transport costs, taxes and additional fees not being included;
2. b) The voucher shall be associated with a purchase invoice under the conditions described in point a), and may only be used by the customer named on the invoice referred to at the time of issue.
3. c) The voucher is valid for 6 months after the issue of the invoice referred to therein;
4. d) The voucher amount is €100, one hundred euros, VAT included;
5. e) The voucher may be used exclusively with the Airbagszentrum brand, www.airbagszentrum.com, for purchases of airbag sets composed at least of driver airbag, passenger airbag, dashboard or cover, and front pretensioners.
6. f) The voucher only applies to purchases of the product mentioned in point e), with a value equal to or greater than €500 + VAT, for airbag sets available in stock. In the event that an order from a supplier is required, the voucher shall not apply;
7. g) The voucher is non-transferable, may only be used by the customer to whom it was issued and no cash alternative is available;
8. h) The voucher cannot be combined with other vouchers or other ongoing promotions;
9. i) The voucher is intended only for professionals in the automotive sector;
TECHNICZENTRUM VOUCHER CONDITIONS:
1. a) The voucher shall be issued for orders placed exclusively with the Airbagszentrum® brand, with an item value equal to or greater than €500 + VAT, with transport costs, taxes and additional fees not being included;
2. b) The voucher shall be associated with a purchase invoice under the conditions described in point a), and may only be used by the customer named on the invoice referred to at the time of issue.
3. c) The voucher is valid for 6 months after the issue of the invoice referred to therein;
4. d) The voucher amount is €50, fifty euros, VAT included;
5. e) The voucher may be used exclusively with the Techniczentrum® brand, www.techniczentrum.com, for purchases made on the website or repairs of parts.
6. f) The voucher only applies to purchases of the product mentioned in point e), with a value equal to or greater than €350 + VAT, for products available in stock or repairs. In the event that an order from a supplier is required, the voucher shall not apply;
7. g) The voucher is non-transferable, may only be used by the customer to whom it was issued and no cash alternative is available;
8. h) The voucher cannot be combined with other vouchers or other ongoing promotions;
9. i) The voucher is intended only for professionals in the automotive sector;
CONSUMER DISPUTE ARBITRATION
INFORMATION TO THE CONSUMER
(Law No. 144/2015, of 8 September)
We inform our customers that AIRBAGSZENTRUM - SOCIEDADE UNIPESSOAL, LDA has alternative dispute resolution mechanisms and is bound by membership to the Arbitration Court of the Consumer Information and Arbitration Centre of Porto.
In the event of a consumer dispute, you may refer to this Alternative Dispute Resolution entity through the website: www.cicap.pt.
Last updated on 04 September 2025.
AIRBAGSZENTRUM – SOCIEDADE UNIPESSOAL, LDA.